1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity you represent ("Client", "Partner", "you"), and LSN Live Shopping Network LLC d/b/a Kova, a Delaware limited liability company ("Kova", "we", "us", or "our"), governing your access to and use of the website at onkova.com and our live commerce studio consulting and production services.
By browsing this website, submitting inquiry forms, or booking consultations, you confirm that you are at least 18 years of age and possess the legal power and authority to enter into these Terms on your own behalf or on behalf of the corporate brand you represent.
2. Services & Consultations
Kova designs, builds, and operates always-on live selling channels for direct-to-consumer and enterprise brands across platforms such as TikTok Shop, Whatnot, YouTube Shopping, and Instagram, as well as dedicated brand web destinations.
Discovery Consultations: Booking a 30-minute discovery call via our platform provides an exploratory evaluation of your product catalog, gross margin profile, and live broadcast potential. Discovery consultations are non-binding and do not obligate either party to execute an operational live commerce engagement.
3. Intellectual Property Rights
Kova Proprietary IP: Unless otherwise indicated, the website, visual interfaces, graphic assets, motion design, interactive schedulers, proprietary broadcast layouts, software code, and the Kova trademark and wordmark are the exclusive property of LSN Live Shopping Network LLC d/b/a Kova and are protected by United States and international intellectual property laws.
Client Trademarks & Content: Brand partners retain exclusive ownership of their pre-existing trademarks, logos, product imagery, and creative guidelines. When brand partners engage Kova for live broadcasts, they grant Kova a limited, revocable, non-exclusive license to showcase, demonstrate, and market approved catalog items during scheduled live streaming productions.
4. User Conduct & Acceptable Use
When accessing our website or utilizing our consultation channels, you agree not to:
- Interfere with, disrupt, or compromise the integrity or performance of the website or associated server infrastructure.
- Use automated scripts, bots, spiders, or scrapers to extract data, code, or media without our prior written authorization.
- Transmit any harmful code, viruses, malware, Trojan horses, or unauthorized payloads.
- Impersonate any person or entity, or falsely misrepresent your affiliation with any brand or enterprise.
- Attempt unauthorized access to our administrative consoles, internal scheduling tools, or client CRM connectors.
5. Brand Partnerships & Production Agreements
Formal production engagements—including dedicated studio construction, category-expert host casting, multi-camera broadcasting, 24/7 channel operation, and real-time CRM integration—are governed by an independent Master Services Agreement (MSA) and Statement of Work (SOW) executed between Kova and the brand client.
In the event of any conflict between these Terms of Service and an executed Master Services Agreement, the terms of the Master Services Agreement shall prevail with respect to that commercial relationship.
6. Third-Party Platform Terms
Kova live broadcasts may simulcast across third-party networks, including TikTok Shop, YouTube, Whatnot, Amazon, and Instagram. Brand clients and viewers acknowledge that access to these destinations is governed by the respective terms of service and community guidelines of those platforms.
Kova is not responsible or liable for third-party platform interruptions, algorithmic adjustments, API deprecations, or enforcement actions initiated independently by third-party social commerce channels.
7. Disclaimer of Warranties
THE WEBSITE AND ALL INFORMATIONAL MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
KOVA DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. CONVERSION ESTIMATES AND CASE STUDY METRICS PROVIDED ON THE WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY AND DO NOT GUARANTEE IDENTICAL PERFORMANCE FOR ANY PARTICULAR PRODUCT CATALOG.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LSN LIVE SHOPPING NETWORK LLC D/B/A KOVA, ITS AFFILIATES, MEMBERS, DIRECTORS, EMPLOYEES, HOSTS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR BOOKING SERVICES.
IN NO CIRCUMSTANCES SHALL KOVA'S AGGREGATE LIABILITY EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD) OR THE AMOUNT ACTUALLY PAID BY YOU TO KOVA FOR WEBSITE ACCESS IN THE PRECEDING TWELVE MONTHS.
9. Indemnification
You agree to defend, indemnify, and hold harmless LSN LIVE SHOPPING NETWORK LLC D/B/A KOVA, its subsidiaries, affiliates, members, officers, and employees from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website.
10. Termination & Suspension
We reserve the right, without notice and at our sole discretion, to terminate or suspend your privilege to access our website or schedule discovery calls if we determine, in good faith, that you have violated these Terms or engaged in conduct detrimental to Kova or other users.
11. Governing Law & Binding Arbitration
These Terms and your use of the website shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof shall be settled by confidential binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Both parties waive their right to trial by jury or participation in a class action.
12. Modifications to Terms
We reserve the right to revise or modify these Terms at any time. When modifications occur, we will update the "Effective Date" at the top of this document. Your continued use of the website following the posting of revised Terms constitutes your full acceptance of such changes.
13. Contact Information
For contractual notices, legal questions, or inquiries regarding these Terms of Service, please contact our legal counsel:
A Delaware limited liability company
Email: legal@onkova.com
Website: onkova.com